Gardeners Chadwell Heath Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Chadwell Heath provides gardening and related services to residential and commercial clients. By booking or accepting any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Client means the person or organisation requesting or receiving the services.

Company means Gardeners Chadwell Heath, the gardening service provider.

Services means any gardening, garden maintenance, clearance, landscaping, planting, lawn care or related work supplied by the Company.

Booking means a request by the Client for Services, whether made online, in writing or verbally, that is accepted by the Company.

Site means the garden, land, or premises where the Services are to be provided.

2. Scope of Services

The Company provides a range of gardening services in Chadwell Heath and surrounding areas, including but not limited to routine garden maintenance, lawn mowing, hedge trimming, pruning, planting, garden tidy-ups, and garden waste removal in accordance with applicable regulations.

The exact scope of work for each Booking will be agreed in advance between the Company and the Client, either as a fixed-price project or on an hourly or daily rate basis. Any illustrations, descriptions or examples of previous work are for guidance only and do not form part of the contract unless expressly stated in writing.

3. Booking Process

3.1 A Booking may be made by the Client via the Companys chosen communication channels. By requesting a Booking, the Client confirms that they have the authority to enter into a contract for the Site where the Services will be carried out.

3.2 The Company may provide an estimate or quotation based on the information supplied by the Client. The Client is responsible for ensuring that all information about the Site and the required work is accurate and complete.

3.3 The Company reserves the right to inspect the Site before confirming the Booking. If, on inspection or on arrival at the Site, it appears that the nature or extent of the work differs significantly from that described by the Client, the Company may revise the quotation, adjust the schedule or decline the Booking.

3.4 A Booking is considered confirmed once the Client has accepted the price and terms provided by the Company and, where required, paid any deposit. At this point, a contract is formed between the Client and the Company, subject to these Terms and Conditions.

3.5 The Client must ensure access to the Site at the agreed date and time. Any restrictions on access, parking, or use of equipment must be disclosed at the time of Booking.

4. Pricing and Estimates

4.1 Prices for Services may be given as a fixed price quotation or as an estimated cost based on hourly or daily rates. All prices are provided in good faith and are based on the information available at the time.

4.2 An estimate is not a fixed or guaranteed price. The final charge may vary where the actual work required differs from what was initially described or where unforeseen conditions arise on the Site.

4.3 The Company reserves the right to adjust prices to reflect changes in labour costs, materials, waste disposal charges or government-imposed fees. Any such changes affecting a confirmed Booking will be communicated to the Client as soon as reasonably practical.

5. Payment Terms

5.1 Payment methods will be communicated to the Client at or before the time of Booking. The Company reserves the right to change accepted payment methods from time to time.

5.2 For one-off jobs, payment is generally due on completion of the Services, unless otherwise agreed in writing. For longer projects, the Company may require staged payments, including an initial deposit prior to commencement of work.

5.3 For regular maintenance services, the Company may invoice periodically, for example monthly, in arrears or in advance depending on the arrangement agreed with the Client.

5.4 Time for payment is of the essence. If a payment is not received by the due date, the Company may charge interest on the overdue amount at a reasonable daily rate until payment is received in full. The Company may also suspend or cancel any further Services until outstanding sums are settled.

5.5 The Client is responsible for all costs reasonably incurred by the Company in recovering outstanding payments, including debt collection fees and legal expenses.

6. Deposits and Security

6.1 The Company may, at its discretion, require a deposit before confirming a Booking, particularly for larger or longer-term projects. The amount of any deposit and the deadline for payment will be notified to the Client.

6.2 If the Client cancels a Booking for which a deposit has been paid, the deposit may be retained in full or in part in accordance with the cancellation terms set out in these Terms and Conditions.

7. Cancellations and Amendments

7.1 The Client may cancel or request to amend a Booking by giving reasonable notice to the Company. Notice must be given by the same communication method used to make the Booking or by another method accepted by the Company.

7.2 If the Client cancels a Booking more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new date, subject to the Companys discretion and any costs already incurred.

7.3 If the Client cancels less than 48 hours before the scheduled start time, the Company may charge a cancellation fee up to a reasonable percentage of the quoted price or retain the deposit to cover lost time and costs.

7.4 Where the Client fails to provide access to the Site at the agreed time, or where the Site is not in a condition that allows the work to be carried out safely, this may be treated as a late cancellation and charged accordingly.

7.5 The Company may cancel or reschedule a Booking due to adverse weather, safety concerns, staff illness, equipment failure or other circumstances beyond its reasonable control. In such cases, the Company will seek to rearrange the Booking at a mutually convenient time and no cancellation charge will apply.

8. Client Obligations

8.1 The Client must ensure safe and reasonable access to the Site, including any necessary parking arrangements for vehicles and equipment. Any restrictions or charges relating to access or parking must be disclosed in advance.

8.2 The Client must inform the Company of any known hazards at the Site, such as uneven ground, concealed cables or pipes, ponds, fragile structures, or any substances that could pose a risk to health and safety.

8.3 The Client is responsible for ensuring that all necessary permissions, approvals or consents have been obtained for the work to be carried out at the Site, including any that may be required from landlords, neighbours, local authorities or other third parties.

8.4 The Client agrees not to instruct or permit the Companys personnel to undertake work that falls outside the agreed scope of the Booking or that is unsafe or unlawful.

9. Performance of Services

9.1 The Company will use reasonable skill and care in providing the Services and will aim to complete the work within the agreed timeframe. Any timescales provided are estimates only and time is not of the essence unless expressly agreed in writing.

9.2 The appearance and performance of gardens and plants are influenced by factors outside the Companys control, including weather, soil conditions, pests, diseases and the level of ongoing maintenance by the Client. The Company does not guarantee specific growth or aesthetic outcomes.

9.3 The Client accepts that certain gardening tasks may temporarily alter the appearance of the Site, for example pruning, lawn treatments or clearance works. The Company will, where appropriate, provide advice on aftercare to support recovery and future growth.

10. Garden Waste and Environmental Regulations

10.1 The Company will comply with relevant waste and environmental regulations when handling and disposing of garden waste generated during the provision of Services.

10.2 Unless otherwise agreed, the Company may leave green waste neatly bagged or stacked on the Site for the Client to dispose of via local collection or recycling services. Alternatively, removal and lawful disposal of garden waste can be provided for an additional charge, which will be agreed in advance.

10.3 Where the Client requests removal of waste, the Company will remove only the waste generated by its own work unless otherwise agreed. The Client must not present general household or other non-garden waste as part of the garden waste for removal.

10.4 The Client remains responsible for any existing waste present at the Site prior to the commencement of the Services, unless the Company has specifically agreed to clear such waste as part of the Booking.

11. Tools, Equipment and Materials

11.1 The Company will normally provide its own tools and equipment necessary for the performance of the Services. If the Client requests the use of their own equipment, this will be at the Clients risk and responsibility.

11.2 Where materials such as plants, turf, soil, aggregates or fixtures are supplied by the Company, ownership of those materials will pass to the Client once payment has been made in full.

11.3 The Company will aim to use good quality materials sourced from reputable suppliers. However, the Company cannot guarantee characteristics of living materials such as plants and turf, which may vary in appearance and performance due to natural factors.

12. Liability and Insurance

12.1 The Company will maintain appropriate public liability insurance for the Services it provides. Details of cover can be made available to the Client on request.

12.2 The Company will not be liable for any loss or damage arising from inaccurate or incomplete information provided by the Client, or from failure by the Client to comply with these Terms and Conditions.

12.3 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of use or loss of opportunity arising out of or in connection with the Services, whether in contract, tort or otherwise.

12.4 The Companys total liability to the Client for any claim arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the total price paid or payable by the Client for the specific Booking to which the claim relates.

12.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

13. Damage to Property

13.1 The Company will take reasonable care to avoid damage to the Site and surrounding property when carrying out the Services. The Client should, where possible, remove or protect vulnerable items before work commences.

13.2 The Client must notify the Company in writing of any alleged damage caused by the Company within 48 hours of completion of the relevant work, providing reasonable details and evidence. The Company will investigate and, where appropriate, arrange for repair, replacement or fair compensation.

14. Complaints and Quality Issues

14.1 If the Client is dissatisfied with any aspect of the Services, they should inform the Company as soon as possible so that the matter can be considered and, where appropriate, remedied.

14.2 The Client should raise any complaint within 7 days of the Services being carried out, giving a clear description of the issue. The Company may request access to the Site to inspect the work and discuss possible solutions.

14.3 The Company will act reasonably and in good faith when assessing complaints, taking into account the nature of gardening work, seasonal factors and conditions beyond its control.

15. Force Majeure

15.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to severe weather, flood, fire, pandemic, industrial disputes, acts of government, or failure of suppliers.

15.2 Where a force majeure event occurs, the Company will inform the Client as soon as reasonably practicable and will seek to resume or reschedule the Services once the event has passed or its impact has been mitigated.

16. Data Protection and Privacy

16.1 The Company will only collect and use personal information from the Client to the extent necessary to manage Bookings, provide Services, process payments and comply with legal obligations.

16.2 The Company will take reasonable steps to protect personal data from unauthorised access, loss or misuse and will not sell or disclose such data to third parties except where required for service delivery, payment processing or legal compliance.

17. Variation of Terms

17.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised terms will apply to new Bookings from the date of publication or notification.

17.2 For ongoing or long-term arrangements, the Company will notify the Client of any significant changes to these Terms and Conditions. Continued use of the Services after such changes take effect will constitute acceptance of the revised terms.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

19. Severability

19.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

20.1 These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Company, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior understandings, representations or agreements.

20.2 No variation of this agreement shall be effective unless it is made in writing and agreed by an authorised representative of the Company.